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New Customer Wall Socket Confusion

Hi guys, I've had my self install kit arrive today, now, I'm being a novice here.  The previous owners of my home did have Virgin, however I can't find the wall socke .   We have what's in this photo.   Can anyone help please?

 

Thank you for reading!!

 

 

Looks like the photo wont load!! It's basically an Open reach box on the wall.  Then separately there are two cables which look a bit like satellite cables coming straight out of the wall.

 

Please can someone shed some light!

Screenshot_20200508-224329_Photos.jpg

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Re: New Customer Wall Socket Confusion

Hi, have you tried the 2 cables?  It should normally come from a box with a screw fitting accessible.  It may say Virgin, NTL, Cable&Wireless etc on.  The other way is to locate the Brown box outside and trace where the cable comes into the house.

 

Regards

Rich 

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Re: New Customer Wall Socket Confusion

Thanks for the reply.  Is the box usually low down or is there a particular place it would come in to the house.  I've found 2 cables that come in but not sure what they're for!

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Re: New Customer Wall Socket Confusion

For a house its normally low down.  Our cable will come out of a point in the pavement and normally goes to a box on the outside wall of your house

Regards

Rich

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Re: New Customer Wall Socket Confusion

The only cables that I can see are ones that come down the wall and then both in to the side of the house where my 2 cables are in the living room.  One seems to be coming from a sky dish which adds I to my first thought.  But the other one comes from above the front door and even higher so not sure what that one is.  How do i get an engineer if i need one? I've tried them and they are the same as the black labelled connector that goes in the the hub however only about half as deep

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Re: New Customer Wall Socket Confusion

If you PM me your account and area reference I will see if I can get a tech booked for you

Regards

Rich

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