I have moved to a new property and specifically wish to be a Virgin customer - however, 3 weeks ago, found i couldnt order a Bundle due to the property address not having access to Virgin services.
I have spent the last 16 days chasing up with Customer Services, Sales Team and the Installation Team about having an engineer to check the property out - given that our neighbous and several others on the street have Virgin services..
I have now had 2 missed engineer appointments where they havent arrived and i am hearing conflicting information on every call i make with Virgin!!
Due to my current work as a keyworker, working from home, this has caused a huge disruption having no internet and being in limbo about getting Virgin installed.
(To clarify, i could have gone with Sky TV and Broadband services but opted to wish for Virgin services but this delay is causing huge issues!)
Can anybody advise about this being setup - or how i can go about raising this, as i wish to remain getting services.
I would like to see if it is possible to raise a compliant regarding my experiences with the Customer Sales team recently.
I have had my follow up call from the Fields team as requested but was asked directly to provide bank details - I followed this up by calling the Customer Services to see if I could verify the deal and the person I was talking to. From there, I was now told I had to wait 8-12 weeks!! As before, this is now 18 days in with no resolution as a key worker with vital disruption from having no internet to work from home..