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New Customer Order Cancelled in error

Hi, I am unable to find any way to contact Virgin Media, thought maybe some people would be working from home or something. I put in an order as a new customer who moved into a property a month ago. I placed an order but I don't think the previous person has cancelled their account and as a result you have cancelled my order and claimed to have called me. My phone has been next to me all day as I use it for Hot Spot for work which is my only way of getting online. 

Reference > Sign Up Online (KMM51196775V20212L0KM)

Can anyone help keep the original order, price and deal? The previous persons kit is still here so I don't mind using that or waiting on the new kit, I just REALLY REALLY need broadband. Any Help in any way would be gratefully appreciated as my connection aint great and dropping out my work ;(  

Thank you

New Customer Daniel

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Re: New Customer Order Cancelled in error

Hello, 

I am a virgin media tech (71786). Please pm me a contact number I can reach you on and I will give you a call to find out more.

Kind Regards 

J


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: New Customer Order Cancelled in error

Thank You Soo much! Will do now 😉

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