Patiently waited 5 weeks for a sub contractor to come to outside of property and complete ground works which was completed successfully with pavement dig and a new black Cat V access plate to front of property. (Admittedly there is some significant damage to my house main wall where it meets the pavement which they have tried to fill in with extra tarmac, but that is an argument for another day).
Today (Good Friday 15/04/22) the Engineer who was a great friendly guy turns up for install and upon discovery with myself that there is no cable under the Cat V access plate informs me that he cannot proceed because there is no cable to the property. Basically he states I require a 'cable pull' but assures me its a couple of hours job for the sub contractor and that he'll inform customer services that this needs to commence before an engineer can come back to the property to complete the install.
Customer Services phone me 3 hours later to try and arrange for a new install date on Fri 6th May 22. I was very understanding of this and not concerned. I explained again that the engineer has stated that the cable-pull will be required to be completed before an install can commence. I was placed on hold for 1 min and then to my bemusement and horror I was subsequently told that 'my property was unserviceable' and that they were closing the order as uncompletable.
Suffice to say and true to her word they have closed the order.
Are they kidding me ???? It's fair to say i am raging at this point. I'm absolutely speechless.
I'm pretty sure the customer services representative has got her wires crossed (She was foreign and perhaps something has been lost in translation) with what the Engineer has put on his notes.
Is there anyone on this forum who works for Virgin Media in an official capacity that can actually look into this for me ?