So I’ve been a BT customer for many years. Thought I’d save myself some money and switch to Virgin.
I checked the website and was over joyed to find out I can have fibre optic internet. Even more reason to switch.
Last week I was on the phone for FORTY minutes…FORTY minutes… during which it seems the most basic of information was not supplied. The person I talked with just repeated word salad… and then asked “Do you agree?”
The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. “.
Really basic information.
And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say they will.
So here I am, brand new customer - no internet.
It might be a faulty Homehub - thanks for sending that - or it might be the socket I plugged it into used to be the socket I used for my BT Broadband.
I don’t know. People I spoke to don’t know. I’ve got to wait 4 days before anyone can visit me to answer that question…meantime I can’t work.
I’m also switching my mobile over to O2 . My mobile will go dead tomorrow and I’m terrified to attempt the switch.
Probably won’t be able to come back here and read a reply when I do.
So that’s my experience of being a new customer. Well done Virgin Media, it took 90 minutes before I regretted the decision to become a customer of yours.
Doesn’t seem to be anywhere or anyone that I can complain to either.
14 days cooling off you say?
mooks (turning down employment) out