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conradt
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New Customer - Existing account at address

My sister is currently with Virgin but will be moving abroad at the end of the month and she has sent her cancellation notice to virgin. I have ordered Virgin Media Broadband but received an email advising:

We've taken a look at your order and we've noticed that there is already a Virgin Media account at the address you gave us in somebody else's name. That means we won't be able to deal with your order just yet. 

We've tried calling you already, but it looks like we were trying at the wrong time. So please look out for our call and we'd be delighted to get you up and running.

I have not received any calls and cannot get through to speak with someone at Virgin. How can I check the current order status and if there are any delays in getting my broadband set up?

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VM-Jon
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Re: New Customer - Existing account at address

Hi,

thank you for your post, let me take a look for you.

I will send you a private message to get some more details and see what I can do. Thank you

Jon


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