So having just moved house I was told by sky they could only offer me 15mbps. When I moved in I noticed a virgin media phone socket and coax socket at the back of the house. My neighbour told me that had just installed fiver optic to the area so I thought this was fantastic news. Virgin could offer me up to 500mbps.
I was told by the sales team that when my router arrived it would work when plugged in.
Arrived today and nothing!! No internet connection. Had to wait 40minuets on hold to speak to someone who made not sense to me at all. She said she had to activate the line and it would work. Then she said it would be 3 hours then told me it would be 24 hours. I have had a text message to say my line is active but still not working. Just flashing green light.
I have checked everything can anyone suggest anything.