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New Build - Lose cables at the front of house.

Good Afternoon,

I have purchased a new build property where Virgin Media have seperate fibre cables running parralel to Open Reach. Open reach have covered the cables with a box at the front of my property, however Virgin have just left the cables hanging onto my front driveway with no weatherproof box.

Who do i contact to rectify this issue?

Kind Regards.

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Re: New Build - Lose cables at the front of house.

can you show a photo of what you are describing?
generally virgin won't do what openreach have done, virgin cables are generally buried and only appear at the point they reach the house.
the only "box" would be attached to the house wall at the entry point.
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Re: New Build - Lose cables at the front of house.

I looked at a new development where the developer has partnered with VM and the houses are all wired up inside and outside with VM outlets and boxes.

I would ask developer about this situation.

You wouldn't want to move in if water, gas or electric not completed.


"VM 100 Mps Broadband and anytime phone."
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Re: New Build - Lose cables at the front of house.

Did you resolve this issue, tpeng? I have the same problem.

Every house on the new-build estate has BT, including me, but next to my BT box I have white wires.

Had an electrician come out and he has told me these are virgin media cables?

I've spoken with virgin who are denying all knowledge.

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Message 5 of 9
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Re: New Build - Lose cables at the front of house.

Might be a cable from an internal termination point to the outside of the property installed by the developer ready for VM to connect to it. This is what happened at my daughters home. Nothing really to do with VM, you need to contact the developer. 


Tudor
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Re: New Build - Lose cables at the front of house.


@JakDnB wrote:

Did you resolve this issue, tpeng? I have the same problem.

Every house on the new-build estate has BT, including me, but next to my BT box I have white wires.

Had an electrician come out and he has told me these are virgin media cables?

I've spoken with virgin who are denying all knowledge.


These will be the ends of the micro ducts that the fibres are blown through. These will be empty & unterminated unless the householder decides to take the service.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Re: New Build - Lose cables at the front of house.

Thanks Tudor,

The Developer sent out the electrician who said it's VMs responsibility and not his.

He said they need to put a brown box over it?

Regards,

Jack.

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Re: New Build - Lose cables at the front of house.

Nodrogd,

I have service from BT, so what happens if I don't decide to take the service?

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Message 9 of 9
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Re: New Build - Lose cables at the front of house.

You can cancel any VM installation within 14 days of activation (so presumably before as well) without any financial penalty. So just hang on with BT until VM is actually in and decide then whether to cancel BT.

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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