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New Address Not On Your Website

Joining in


I am wanting to join virgin media but my address does not show on your website. Neighbours in my street have your services and our house has a virgin media box installed for the services. Can you help please? As this is impacting me massively with work etc. I will have to go with another provider otherwise. 


Problem sorter

Hi @michelle812 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.


Thank you



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