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Joe_sale95
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New Access Installation

Hi, builders are required to remove the external wiring at my home for our current Virgin access point. Please can someone advise how to go about arranging the installation of new wiring and access point please? Cheers!

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jbrennand
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Re: New Access Installation

You call in to usual number and they will schedule re-cabling for you. Cost will be £25.

Might be difficult to co-ordinate if builders want to remove the cabling/box. You will be without service for the duration and if the old equipement isn't isolated/terminated correctly it could (will?) disrupt to others connected near you.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Lee_R
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Re: New Access Installation

Hi @Joe_sale95 thanks for posting and welcome to our community

The information you've been given in regards to the call out fee is correct.  This is because this is a non faults' related call out.

Regards

 

Lee_R

 

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