Hi Sam
I was also part of the same works earlier this month (WV4 Area) and have also had constant problems since the work was completed (and before they were carried out, to be honest), the internet is now completely unusable for me. I cant stream shows, it keeps buffering, kids can play games online, get kicked out of matches all the time.
Worst part is the Mrs cant work from home and her job is completely remote, head office is in Bristol. She can't commute to work.
Speaking to VM is always a nightmare, even though they say "theres a fault in your area" on the automated message, when I get through to someone they ask me ridiculous questions like am I using wifi as wired is always better?
I pay a stupid amount every month for Gig1 which isn't usable, I've had no offer of a good will gesture for the problems, just "bear with us"
The terrible service, coupled with terrible customer service is why I cannot wait until Cityfiber have finished their rollout here, I'll be off VM even if it means early exit fees.
Hi David,
The service is mostly better, still the occasional packet loss and high ping, but it's much better than it was.
