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Netflix not on account

Joining in

Why can’t I get Netflix even though it is included in my package I have spent hours on the phone and even received an email saying it’s resolved which it isn’t I have been told I will get a call from a manager to resolve this matter and I have not received one. 



[MOD EDIT: Subject title changed for clarity]


Forum Team
Forum Team

Hi Laura64, thanks for posting and welcome to our community.

Sorry to hear that you've still not been able to access your inclusive Netflix subscription.  I would like to take a closer look on your behalf.  I am going to send you a private message.



Very Insightful Person
Very Insightful Person

Do you pay separately for Netflix or is it included in your VM account?

I note you have double posted - I will let the other thread sort it



I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

It is included in my package I was paying for it through my virgin but then I changed my package and it was included so I cancelled through Netflix