on 27-06-2022 20:55
Why can’t I get Netflix even though it is included in my package I have spent hours on the phone and even received an email saying it’s resolved which it isn’t I have been told I will get a call from a manager to resolve this matter and I have not received one.
[MOD EDIT: Subject title changed for clarity]
on 30-06-2022 08:44
Hi Laura64, thanks for posting and welcome to our community.
Sorry to hear that you've still not been able to access your inclusive Netflix subscription. I would like to take a closer look on your behalf. I am going to send you a private message.
30-06-2022 14:23 - edited 30-06-2022 14:43
Do you pay separately for Netflix or is it included in your VM account?
I note you have double posted - I will let the other thread sort it
on 30-06-2022 18:52
It is included in my package I was paying for it through my virgin but then I changed my package and it was included so I cancelled through Netflix