Netflix not on account

[Laura64]

Why can’t I get Netflix even though it is included in my package I have spent hours on the phone and even received an email saying it’s resolved which it isn’t I have been told I will get a call from a manager to resolve this matter and I have not received one. 

[MOD EDIT: Subject title changed for clarity]

[Lee_R]

Hi Laura64, thanks for posting and welcome to our community.

Sorry to hear that you've still not been able to access your inclusive Netflix subscription.  I would like to take a closer look on your behalf.  I am going to send you a private message.

Regards

Lee_R

[jbrennand]

Do you pay separately for Netflix or is it included in your VM account?

I note you have double posted - I will let the other thread sort it

https://community.virginmedia.com/t5/QuickStart-set-up-and/Netflix-not-on-account/td-p/5052628

[Laura64]

It is included in my package I was paying for it through my virgin but then I changed my package and it was included so I cancelled through Netflix