Netflix activation

[RossRoss]

Hello, I renewed and upgraded my contract recently which now includes Netflix within my Virgin bill. I've been waiting 16 days since receiving my equipment for the Netflix activation email to be sent to me. I've phoned on three separate occasions, each time being told there has been a slight backlog but it will be with me within 48hrs, but still nothing. Can someone please help? I don't want to cancel our existing Netflix account until I get this but we're effectively paying twice for it in the meantime. 

[Robert_P]

Hello RossRoss,

We're sorry to her of the Netflix activation email issues and the frustration this has caused, we appreciate you raising this via the forums and welcome to the community.

We can see you have spoken to the team recently and it appears they have followed the steps and raised this with the relevant team, the timeframes for this are 5 working days but we understand the issue has been happening prior to this timeframe. If nothing is received after the 5 working days let us know and we can investigate further.

Rob