Virgin Media Community

[stuartii9]

Hi,

So i am moving to a new house, virgin access point right outside the house in the pavement but when i go onto the WEB to check my post code it says virgin is on on its way ... ..

I had a similiar issue with another property the exact same issue it was all sorted by VM-Jon ... can someone please help it appears VM-Jon is away at preset.

Many Thanks,

[stuartii9]

So i am moving to a new house, virgin access point right outside the house in the pavement but when i go onto the WEB to check my post code it says virgin is on on its way ... ..

I had a similiar issue with another property the exact same issue it was all sorted by VM-Jon ... can someone please help it appears VM-Jon is away at preset.

Many Thanks,

[BumbleVMTech]

Hi i have sent you a PM

Rich

[VM-Jon]

Hi Stuart,

please accept my apologies for the delay, I have been on leave for a week. I sent your address to our Build team quite awhile ago and I have chased them since. I am still waiting to get final confirmation on whether or not this property can be released. simply having the point in the pavement doesn’t always mean the rest on the network was completed.Please bear with me I will have you an answer this week I promise. 

Jon