I live in a block of flats which is 10m away from some houses that can get Virgin Media. However despite technically being on the same road, we have different addresses and postcodes. As a result Virgin keep telling me it's not available when the houses on the same road can get it. Whenever I ask about getting someone to take a look, I just get told to fill in a form and someone will get back to me. But they never do.
I can even show the situation on Google Maps to illustrate it.