Virgin Media Community

[woods13]

Hi, I'm buying a house which is a newer end-terrace house. All the houses on the street, including the one I directly share a wall with have VM access. But my address shows as unavailable. 

Is there anything I can do to get connected?

[VM-Jon]

Hi

Let me take a look for you, I will send you a private message for the address and see what we can do.

thank you

Jon

[woods13]

The engineers visited on January 22 to install our connection. However, they realized our house wasn't connected to the fibre infrastructure (which we had already discussed) and said they would have to apply for planning permission to dig up a footpath.

We haven't heard anything back in the two weeks since, and no one can tell us if this wait for planning permission might take days, weeks, or months. I understand that the pandemic makes things more difficult, but the lack of communication is a bit worrying. We called earlier in the week and were told to expect a response in 24-48 hours, but that deadline has passed.

Is there any way to get an update on our pre-installation? 

[Z92]

Planning permission typically takes 6 - 8 weeks