Neighbour has virgin but I can't

[Iwantfastintern]

Hi Not sure if anyone here can assist but I've been with EE for a while and the service has been pretty poor. Luckily after some issues it looks like they're letting me out of contract. I'd like to move to virgin but it seems my post code in West end of Glasgow has virgin media but my exact flat does not.

I found this strange however as my direct neighbour (under same room, 4m across tenement close) is able to purchase virgin media broadband.

I've spent quite a few hours on calls with virgin support and was promised a couple times that an engineer would come out to do a site survey and see if I could get virgin but this has never happened (I've waited a couple months now)

Just looking for some advice to see if it is possible to get virgin to provide/install broadband to my flat?

Thanks in advance!

[Akua_A]

Hi @Iwantfastintern,

Welcome to our community forums and thank you for your first posts. 

Sorry to hear you are having issues checking if you are having issues trying to check if your property is serviceable. We can understand the frustration caused and want to best help. I have sent you a private message for further assistance with this. Please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

No problem at all @Iwantfastintern.

Glad to have been able to help with this. Please let us know if you need any further help.

Thanks,

[oh_corrin]

Hi there!

I am have the exact same issue in the west end of Glasgow.

My neighbour across the hall can get Virgin & the one through the wall can too.

Did you get a response and get it sorted? 

Thanks.

[Iwantfastintern]

Unfortunately not. They told me it was logistically impossible. Makes no sense, i was lucky someone even called me back. Others i know with same issue were promised phone calls that have never happened.

[Steven_L]

Hey oh_corrin,

Welcome to the community and thanks for taking the time to post here on the forums.

I would be happy to pass this onto the team for them to look into this and contact you but I would need to take a few details via private message to pass this on, I will drop a message over in a moment and we can get started.

Kind Regards,

Steven_L