on 27-08-2022 13:03
Neighbors cable is cut in half, They don't use virgin media The cable is still connected to the house and the street box
Please can a VM staff member PM me.
on 29-08-2022 14:17
Hello SonarUK, thank you for this post on our help forum and for bringing this to our attention.
We're sorry to hear you have a damaged cable linking to our services in the neighbourhood, could you please advise whether this has affected the services to your property or any of the neighbours' at all?
Let us know so we can best advise on this, cheers.
on 29-08-2022 14:55
It doesn't matter if the neighbour is unaffected because a cut cable that allows noise ingress could be detrimental to the neighbourhood, so a repair is needed. In any case you'd think that VM would want to do a repair as further damage to the cable from exposed elements makes no sense.
on 01-09-2022 12:41
on 03-09-2022 15:16
Hello SonarUK,
Let me send you a private message to get the location of your Neighbours property.
We will need to get this either replaced or at least cut and capped to stop any interference on the surrounding network.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L
on 04-10-2022 15:07
04-10-2022 15:44 - edited 04-10-2022 16:04
DM back from a Staff Member
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The job was booked on for number *** SonarUK.
We attended and the neighbour at *** advised they don't have services and not to touch the cable.
It might be best to see knock on and speak to your neighbour.
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So the cable is the home owners now and not virgin media's property?
on 04-10-2022 20:02
VM have been given the opportunity of recovering the cable if they want it - I doubt that the neighbour will want it to remain in his property