on 15-11-2023 16:02
I've tried calling to have this sorted, but keep getting disconnected. I need my internal wall socket moved, as the engineer installed it right where my radiator is about to be installed. Please advise.
on 15-11-2023 17:07
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 18-11-2023 08:46
Hi @JoeC66 👋,
Welcome to our Community Forums and thanks for your post.
I have had a look at our systems and can see you have already spoken to the team who arranged the appointment for you.
Let me know if you need anything else!
on 18-11-2023 10:58
Hi Ayisha, could you tell me when they arranged it for? Because I've not been told, as they kept hanging up on me.
on 20-11-2023 11:22
Hi @JoeC66,
Do you have access to the My Virgin Media online account? You'll be able to see any booked appointments there, and you can reschedule them or cancel them if needed. You can find more information on how to do this here.
Thanks,
on 20-11-2023 14:59
Hi Zach, I've just checked it and it says 'You have no orders and appointments yet'. Please can someone just tell me when it is booked for?
on 22-11-2023 15:09
Sorry to hear this, I will send you a PM now.
Please do keep an eye out for it. Cheers
Matt - Forum Team
New around here?