Need wall socket moved

[JoeC66]

I've tried calling to have this sorted, but keep getting disconnected. I need my internal wall socket moved, as the engineer installed it right where my radiator is about to be installed. Please advise.

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Ayisha_B]

Hi @JoeC66 👋,

Welcome to our Community Forums and thanks for your post. 

I have had a look at our systems and can see you have already spoken to the team who arranged the appointment for you. 

Let me know if you need anything else!

[JoeC66]

Hi Ayisha, could you tell me when they arranged it for? Because I've not been told, as they kept hanging up on me.

[Zach_R]

Hi @JoeC66, 

Do you have access to the My Virgin Media online account? You'll be able to see any booked appointments there, and you can reschedule them or cancel them if needed. You can find more information on how to do this here.

Thanks,
 

[JoeC66]

Hi Zach, I've just checked it and it says 'You have no orders and appointments yet'. Please can someone just tell me when it is booked for?

[Matthew_ML]

Sorry to hear this, I will send you a PM now.

Please do keep an eye out for it. Cheers