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Need to move router room

Joining in

I need to move my router to another room

Can't get through to anyone at Virgin who seems to know how to do this.

Can anyone help?




Tuning in

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

I've done this just now and I'm booked in for Friday morning.

Very Insightful Person
Very Insightful Person

Standard £25 fee for this work as a non fault callout.  You can try and ring as noted above, or just wait here a day or two for a VM Mod to pick this up and organise.

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Forum Team (Retired)
Forum Team (Retired)

Hi Houndstooth,

Thanks for your post and welcome back to the community.

Apologies for any delays in getting through to the team, as stated we can move the router however there is a one off £25 call out charge.

I've dropped you a PM so we can discuss further.