cancel
Showing results for 
Search instead for 
Did you mean: 

Need to make a complaint about property damage after cable laying (non customer)

AffectedProp
Tuning in

Hi,

I hope someone can help!

Unfortunately the grid used by Virgin Media to lay cables is located on my front garden. Pre-cable laying this was flush to the ground, after the cable laying, this now appears to be raised by an inch or so and has not be returned to place correctly. 

It appears to be secure, so am unsure HOW it has not been replaced correctly, however it does now pose a hazard.

As a non-customer I cannot seem to get through to anyone to discuss this further, please could someone advise of the best email address/phone number to raise this issue?

Many thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

Looks like they have pulled both the frame and the lid out of the ground.

VM does now seem to have access to some Openreach infrastructure.

Try reporting to Openreach

https://www.openreach.com/help-and-support/damage-health-and-safety

See where this Helpful Answer was posted

7 REPLIES 7

Tudor
Very Insightful Person
Very Insightful Person

Please post some photos.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

AffectedProp
Tuning in

Thanks Tudor, here are some images.

The cover used to be flush as you could easily walk over it (without tripping up) and even run the lawn mower over, it's clear you cannot do that anymore.

Having just had a look, it seems they have left some sort of peg/wedge, so no idea what is going on and I don't particularly want to touch it to find out. However, it needs to be put back to its original state. As the warmer weather is here and children are running across lawns, it is a dangerous hazard.

Hoping someone from Virgin Media can advise.

352205129_814555689865137_9128656624004834055_n.jpg352610204_950674406208347_1360333065281775829_n.jpg352267366_598960958883707_1747529082649796165_n.jpg352338919_277800931425144_3746071472215942621_n.jpg355883427_1226739914645299_5033172072620847097_n.jpg

Tudor
Very Insightful Person
Very Insightful Person

I do not think it’s a VM pit. The cover has BT embossed in the centre.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

AffectedProp
Tuning in

That it may well have... but the Virgin Media cable laying team have had that grid up to install cables twice now. The team who came stated what they were doing and on behalf of VM.

Looks like they have pulled both the frame and the lid out of the ground.

VM does now seem to have access to some Openreach infrastructure.

Try reporting to Openreach

https://www.openreach.com/help-and-support/damage-health-and-safety

Thank you for the info and the link GoSlow! I will get onto OpenReach now to report this and see if they can help - but still would appreciate VM being aware and advising.

They have definitely done something - at least they saw me and asked if they could come onto my property to remove the grid, just didn't realise they would not leave it how they found it! 😞

Good Morning @AffectedProp, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the potential trip hazard that has been created here.

Check out the envelope in the top right hand corner, and I'll take some details from you, and see what Virgin Media can do to rectify this situation.

Kindest regards,

David_Bn