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Need to activate TV v6/Error S102

I have just installed the TV v6 box and need to activate it in order to get past the Channel update page (with error S102.)

This box replaces our old TiVo box.

With limited phone support due to the coronavirus, can I get assistance to activate the box via this forum?

Thanks in advance.

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Re: Need to activate TV v6/Error S102

Hi, If you could PM me your account number, site ID and serial number of your V6 I will send off to be activated.  Is this the only virgin TV u have?

Regards

Rich

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Re: Need to activate TV v6/Error S102

Hi again Rich and VM team

Any update on the activation of our V6 box? Please let me know if you failed to receive my PM of yesterday with the requested details, or else require any further information.

Regards,

Martyn.

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Re: Need to activate TV v6/Error S102

Hi again Rich and VM team.

Although I didn't hear from you since, I have re-attempted to complete the V6 box installation and have now been successful, so I guess the activation went through OK.

Thanks for your help - issue resolved.

Stay healthy and safe.

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Re: Need to activate TV v6/Error S102

Hi, this should have been actioned yesterday.  Is it working OK?

Regards

Rich

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Re: Need to activate TV v6/Error S102

Hi Rich!

Yes, working as of this morning, thank goodness!

Thanks for your help over the Easter weekend.

Issue resolved.

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