Virgin Media Community

[PetersonZF]

We've made some changes in our home and need to move where the cable for both the router and the TV come into the house.

I can't find a number to call to arrange a non-fault callout, so I'm hoping someone from Virgin Media will see this and contact me, please!

Many thanks!

[Tudor · Accepted solution]

There is a cost of £25.

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[Steven_L]

Hey @PetersonZF,

Welcome back to the community and thanks for taking the time to post.

I have looked into this and can see that no request has been raised yet, if you want to go ahead with the relocation, I can arrange that from here.

Please let me know, if you need any assistance.

Regards,

Steven_L 

[PetersonZF]

Hi @Steven_L,

I tried calling a couple of times and couldn't get through.  If we could arrange it here, that would be great, thanks!

[Travis_M]

Hi @PetersonZF

Thanks for the reply!

I'll drop you a private message to get this sorted now. 

Please keep an eye on your inbox

Regards

[Jensh5]

Hi, I would also like to arrange this. Could someone please contact me to arrange?

thank you 

Jenna

[Adri_G]

Hey Jensh5, thanks for reaching out on our help forums and this thread.

We'd love to assist you with this, I will shortly PM you here so we can look into it and help.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.