cancel
Showing results for 
Search instead for 
Did you mean: 

Need terminator cap please

Chriscpm
Joining in

Can Virgin please send me a terminator cap it was missing from parcel thank you 

1 ACCEPTED SOLUTION

Accepted Solutions

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hello Chriscpm, thanks for reaching out on our help forum - a warm welcome to our community.

We're sorry to hear of the missing cap from your return package, we do not have the option to send a terminator cap separately however you can order a new return pack online here and use the parts you're missing from it or we could place an order for this instead.
In any case, this will be sent to your address with Royal Mail so it will take between 3-5 working days to arrive.

Please, do let us know in case you wish us to assist with the process and we're eager to do so.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

1 REPLY 1

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hello Chriscpm, thanks for reaching out on our help forum - a warm welcome to our community.

We're sorry to hear of the missing cap from your return package, we do not have the option to send a terminator cap separately however you can order a new return pack online here and use the parts you're missing from it or we could place an order for this instead.
In any case, this will be sent to your address with Royal Mail so it will take between 3-5 working days to arrive.

Please, do let us know in case you wish us to assist with the process and we're eager to do so.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs