Firstly,
thanks for Tudor for that number.
Secondly, Megan_L. I have had a really stressful experience with Virgin so far. I spent about 40 mins on the phone with the helpline, being transferred from desk to desk until it transpired that I had, in fact, got through to the right desk in the first place ...
After initially telling me that the earliest they could do was mid November (!), I managed to arrange a technician coming round, hopefully with the socket! (tho I am still not 100% sure that my very simple request was understood). Annoyingly, the person on the desk told me that they would be coming on "Tuesday 26th October". Next Tuesday is the 25th ... I am now unsure if I should call again to clarify, I just want to know whether my appointment is on Tuesday, or on the 26th (i.e. Wednesday).
Every time I have called, my telephone password does not seem to be right (despite me changing it on the phone to the helpdesk, they don't seem to have recorded what I asked the password to be correctly!), so I have to go through the same security questions every time. This is some of the worst customer service I have ever experienced. If I wasn't a longtime Virgin customer, and hadn't previously had OK experiences with their broadband, I would have cancelled immediately. I still may do, if this appointment doesn't turn out to be stress free ...
If you or anyone could just tell me what the right date and day for my appointment with a technician is, I would be very grateful.
Yours faithfully,
AFusco.