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donnah
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Need new tv/broadband activated

Customer services cutting me off

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jbrennand
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Re: Need new tv/broadband activated

Dont post multiple times on the same issue.

Call the equipment activation number on  -  0800 953 9500 – you will need the serial number off the barcode sticker and also your account number,  Call at 08.00 (Mon-Sat) or 09.00 (Sun) for the best chance of getting through quickly.

Or, text the same details to 07533 051809 - responses are slower though

Finally a VM person should respond on here when they pick it up but that can take up to a week


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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donnah
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Re: Need new tv/broadband activated

Tried all that at those times and still on it - we need access now as key worker needing to work tomorrow and likewise for husbands job as a teacher

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