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Need help - broadband cable cut by fitters

Just joined

We are a new customer and we are moving into a new house. We had carpet fitters come today and they cut the broadband wire my box is getting delivered on Wednesday what do I do?




[MOD EDIT: Subject title changed for clarity]




Alessandro Volta

Which wire are you referring to? Post some photos of the wire and the socket it comes from.

Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

Forum Team
Forum Team

Hi JackyAlice92,

Thanks for posting, and welcome to the Forums.

Sorry to hear your cable has been severed by your carpet fitters. In this scenario, it would be a case of getting one of our Technicians out to take a look and repair/replace any parts of your internal network.

I can see that you've spoken with our Pre-Install Team who have been able to assist with this. Please let us know if you need anything else, and we'll be happy to help.


Reece - Forum Team

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