on 16-05-2023 15:53
Hi, could you please help me book an engineer to install a virgin media socket as mine is openreach
Thanks
on 16-05-2023 17:03
You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
on 16-05-2023 17:17
Thank you is it this?
on 16-05-2023 17:21
I believe that is the correct outside omni box. It's a older one, so not a modern VM one. Can you trace where the cables go to inside?
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on 16-05-2023 17:35
They go up to flat(s) above me
on 16-05-2023 17:36
Okay, follow @Tudor 's advice and get in touch with the Pre Install Team. They should sort you out.
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