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Need help booking engineer to install socket

Genesiscroix
Joining in

Hi, could you please help me book an engineer to install a virgin media socket as mine is openreach

 

Thanks

5 REPLIES 5

Tudor
Very Insightful Person
Very Insightful Person

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Thank you is it this? 

20230516_171511.jpg

Adduxi
Very Insightful Person
Very Insightful Person

I believe that is the correct outside omni box.  It's a older one, so not a modern VM one.  Can you trace where the cables go to inside?

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They go up to flat(s) above me 

20230516_172250.jpg

Adduxi
Very Insightful Person
Very Insightful Person

Okay, follow @Tudor  's advice and get in touch with the Pre Install Team.  They should sort you out.

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