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Need engineer

Lucas10
Joining in

on ‎14-07-2022 08:35

Hi I’ve been looking for help I have just signed up to virgin media broadband and it was quick start set up but after it got delivered last night I noticed there is no wall socket in my house for virgin I wonder if there is a way to book an engineer without calling as current work during the day and tried the message system but were no help 

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎14-07-2022 10:35

There is a separate number for this call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. A VM staff member will not get to your post for 2 or 3 days.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Ilyas_Y
Forum Team
Forum Team

on ‎17-07-2022 08:40

Hey there @Lucas10, thanks for reaching out to us and a warm welcome to the Virgin Media forums page!

I'm sorry to hear your home has no sockets inside.
May I ask if you were able to follow @Tudor advice and contact the pre-installs team and book in an engineer for your socket?

Let us know.

Kind regards.

Ilyas_Y
Forum Team

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