Virgin Media Community

[Corky606]

Grandson sorted out virgin for me after husbands death, but need an engineer to install as equipment to new for socket on wall, tried virgin  as I am deaf they kept saying I need relay uk, which is hopeless. All I need is an engineer

[Client62]

Have your grandson call the Pre-installation and delivery team on 0800 052 1734 & explain what needs done.

[Corky606]

I can't right now, he's back in Germany only came to uk for grandads funeral

[newapollo · Accepted solution]

Hi @Corky606 

I've flagged this asking for or a member of the forum team to pick this up and arrange a tech appointment for you.

[Corky606]

Thank you, 😊 

[Paul_DN]

Hi Corky606, thank you for reaching out to us in our community and welcome, sorry to hear about your loss, please accept our condolences, I was able to locate you on our system with the details we have for you, so I can help and get an idea of what is needed, please can you expand a little on what it is you are unable to Install and what issue you are facing when trying?

Regards

Paul.