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Need an engineer

My engineer turned up on Tuesday for the quick start set up. He told me they would arrange a new appointment but I've heard nothing back so far. When I try phone they tell me they can't arrange an engineer. I was supposed to be set up last week but they delayed it this long now I have no WiFi. 

I'm going to cancel if I don't get an engineer by tomorrow. Bloody ridiculous and poor customer service. I shouldn't have ever moved from BT

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Re: Need an engineer

Sometimes VM "quick" connections - aren't. Usually because some cabling work needs to be done that requires outside work. That could be straightforward and just need a different team scheduling. Or if it requires notification/permission fro your local council to dig up the road pavement to clear a blockage to run new cable, it can add 4-8 weeks + the scheduling of the VM follow up team.

So you do need to find out what the situation is. Is there anything on your online account details that may give a clue? Or try the Pre-installation and delivery team - they may have more info On.. 0800 052 1734.

Not helpful I know, but standard advice on here is never to cancel your old BB contract until the VM one is up and running to your satisfaction. Paying for 2 contracts for a short period - 30 days - is a small price insurance policy for being without connectivity for some time.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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