My engineer turned up on Tuesday for the quick start set up. He told me they would arrange a new appointment but I've heard nothing back so far. When I try phone they tell me they can't arrange an engineer. I was supposed to be set up last week but they delayed it this long now I have no WiFi.
I'm going to cancel if I don't get an engineer by tomorrow. Bloody ridiculous and poor customer service. I shouldn't have ever moved from BT
Sometimes VM "quick" connections - aren't. Usually because some cabling work needs to be done that requires outside work. That could be straightforward and just need a different team scheduling. Or if it requires notification/permission fro your local council to dig up the road pavement to clear a blockage to run new cable, it can add 4-8 weeks + the scheduling of the VM follow up team.
So you do need to find out what the situation is. Is there anything on your online account details that may give a clue? Or try the Pre-installation and delivery team - they may have more info On.. 0800 052 1734.
Not helpful I know, but standard advice on here is never to cancel your old BB contract until the VM one is up and running to your satisfaction. Paying for 2 contracts for a short period - 30 days - is a small price insurance policy for being without connectivity for some time.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.