Hi,
I ordered the QuickStart installation, however I do not have the Virgin media socket or any other socket which are shown in the set up guide.
We did have virgin media before but later cancelled it, however the socket is not there.
I need an engineer to install the socket and wifi but I am unable to book an engineer. I have been calling and on been on the website.
Please can a VM tech get back to me and help me arrange a visit to get my wifi up and running.
Thank you.