I ordered the QuickStart installation, however I do not have the Virgin media socket or any other socket which are shown in the set up guide. We did have virgin media before but later cancelled it, however the socket is not there.
I need an engineer to install the socket and wifi but I am unable to book an engineer. I have been calling and on been on the website.
Please can a VM tech get back to me and help me arrange a visit to get my wifi up and running.
Thank you for posting to our Community and apologies for the delay in response.
I have had a look from our side and it appears everything is now up and running. If you have any further questions or concerns regarding the installation please do not hesitate to ask.