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gopepe
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Need an engineer for M350 Fibre Broadband installation - SW17 7SS

Hi there,

I moved into a new property today and the old wall socket has been ripped out.  I have spent over two hours trying to book an engineer, but it's seemingly impossible. 

Please can you book me an engineer? 

Regards,

Peter

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Christy_D
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Re: Need an engineer for M350 Fibre Broadband installation - SW17 7SS

Hi there

Have you got the quickstart kit or brought equipment with you?

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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gopepe
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Re: Need an engineer for M350 Fibre Broadband installation - SW17 7SS

Hi Christy,

I bought a quickstart kit, but the problem is that the previous occupants of the house have ripped out the old Virgin Media wall socket. I'm therefore unable to connect and install the router.

Kind regards,

Peter
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gopepe
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Re: Need an engineer for M350 Fibre Broadband installation - SW17 7SS

Bump.

I'm genuinely astonished how difficult this is.

I managed to speak to a support agent earlier at 0800 052 1734 after waiting an hour. However, they then said they would 'transfer' me to the engineering team - once they transferred the call, after a couple of rings the line went dead.

Any help would be greatly appreciated.

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gopepe
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Re: Need an engineer for M350 Fibre Broadband installation - SW17 7SS

After waiting another hour on the phone, the line was cut off again when being transferred to the engineering team.

 

Seriously, if anyone is reading this who is deciding whether to contract with Virgin or not, run a mile. 

 

VIRGIN - PLEASE CAN YOU HELP!? 

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Christy_D
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Re: Need an engineer for M350 Fibre Broadband installation - SW17 7SS

Hi @gopepe 

Sorry to hear you're having these issues. 

I will pop you a private message to see what we can do for you.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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