I posted yesterday regarding my missing quickstart kit, which has now turns up unannounced 😂
My new problem is that my original engineer appointment was booked for the 22nd December to install the virgin ports that are need to run my new fibre connection.
I then received a call saying that this was no longer necessary and that I could be offered the quickstart kit which I gladly accepted. Now my kit is here but I have no virgin fibre ports to connect it to and it's near impossible to get another appointment.
I'm also not expecting to pay the £99 callout charge as my initial callout was cancelled on their behalf, whilst I was quite happy to wait.
How do I get another engineer callout without paying the charge because if this can't be avoided I'll just cancel my contract before it starts 😂