Virgin Media Community

[Kezbo]

Hi 

Tried installing the hub today and realized I have no virgin media wall socket, assumed I didnt need one, my current broadband runs out in a few days and I cant work at home without wifi. Phone times too long, please can you advise on how to get an engineer ASAP to resolve? Nothing mentioned in all the introductory communication about need this wall socket.

Also cant create virgin media account, I enter the email address on the page and it says "thank you for leaving"!!!

Thanks

Mark

[Kezbo]

Update, found a wall socket but its in a really rubbish place i.e. have to connect to mains adaptor and wires crossing front room, so still need an engineer and still need to be able to access my virgin media account, wont let me access phone service without a password for an account I cant sign up to

[Adduxi]

This is a Community forum and not a direct line to VM as such.  If this is urgent you will need to phone in and get a manned install arranged.  Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

Otherwise wait here a day or two for a VM Mod to pick this up.

[Alex_RM]

Hi Kezbo,

Thanks for posting and welcome to our community 🙂

So I can help, I'll need a few more details from you. I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm