I am trying to contact virgin media over phone and it has taken almost 4 attemots of more than 40 minutes, but could not get connected to them, it seems corona virus is getting very useful for all the customer support for fooling the customers.
If this is the case and I am not able to get connected and get my equipment activated then what is the use of Virgin Media, Although I am customer from last 10 years, and this is first time I am facing this issue, where I am very frustrated, thinking of cancelling my order now, My last resort is this community, otherwise will cancel in another 2 hours, if this is not sorted.
Good luck cancelling in 2 hours - the call centre staff will have knocked off now and VM staff will take a week or so to get here and cannot process cancellations 🙂
Call at 08.00 and you should get through fine.
Re the activation see this advice from from newapollo ______________________________________________ VM have recently started pre-activating their equipment, and the equipment should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. "By doing this we’ll be able to reboot the equipment or put you in touch with the right team".
The old method was to reboot the equipment and if it failed then you need to phone to get your box activated. 0800 953 9500. You will need the box serial number, and your account and area number. You could also try contacting New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4 if dialling 0345 4541111 from any other phone – calling at 08.00 is the best time for getting through quickly,
Or, text the same details to 07533 051809 - responses are slower though
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.