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msgreenhill86
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Need a wall socket

Hi, I've purchased a property and had the Virgin Media self install pack sent to me last month. There was no wall socket in the property so I need an engineer to come and install one. 

We've had some electrical work done and only just had power in the house to get this sorted. I've tried calling VM but was passed to 3 different people over 20 minutes then hung up on. 

Anyone had any luck, I'm close to calling to cancel as I'm paying for a service that I cannot use at the moment. 

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stabilo00
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Re: Need a wall socket

Do you have a brown or grey box outside the property ? If yes trace any cable from there coming indoors. You may just have a cable and no socket.
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msgreenhill86
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Re: Need a wall socket

There's a brown socket on the outside wall but the cable has been cut on the inside.

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-tony-
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Message 4 of 8
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Re: Need a wall socket

wait for VM to get to the thread - will flag it to hopefully get someone to have a look a bit quicker - they should arrange a tech

____________________

Tony
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msgreenhill86
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Re: Need a wall socket

Thank you 

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David_Bn
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Re: Need a wall socket

Good Afternoon msgreenhill86,

 

Thanks for your post on our Community Forums

 

I've been able to book an engineer for you to resolve the installation issue you've experienced

 

The booking will be available to review in your self-care account. Do please look into this and if this is not at a convenient time you can seek to re-arrange this to a more suitable time slot/date

 

Kindest regards,

 

David_Bn

msgreenhill86
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Re: Need a wall socket

That's perfect, thanks!

David_Bn
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Re: Need a wall socket

All part of the service 😄

 

Best wishes,

 

David_Bn

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