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Need a virgin media socket

I received my virgin media quick start kit but need an engineer to intall a virgin media socket. Can't get throught to anywhere to make an appointment. Is there anyone from their customer service team to book one for me

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Re: Need a virgin media socket

The same here, i have been trying to get a hold of them to book an engineer but no luck.
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Re: Need a virgin media socket

Hi Zhu, 

thanks for posting on the forums about this issue, I am sorry you're having trouble installing your quick start equipment. 

Our sockets will either have an NTL logo or the Infinity Logo, could you have a look to see if you have one of these please? 

If not we can get it resolved for you. 

Please let us know.

Thanks,

Megan_L

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