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Need a technician to fix our Quickstart broadband setup

Hi,

I ordered the QuickStart setup as Virgin said that my house was applicable for this service.

We have now tried to set it up and it doesn't work. The bottom light keeps blinking green, and the two-arrow-symbol becomes red from time to time.

I believe we are in need of a technician to come and fix it for us, but I can't seem to find out where to arrange one.

Can anyone help my arranging af technician to come and fix it for us?

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Re: Need a technician to fix our Quickstart broadband setup

Have you activated the HUB?

0800 953 9500

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Re: Need a technician to fix our Quickstart broadband setup

Yes, i’ve followed the instructions

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Re: Need a technician to fix our Quickstart broadband setup

Hi Jacobberthelsen,

 

Thanks for coming back to us

 

I've been able to find your account and can see the hub has now been installed. 

 

Can you tell me if everything's working as it should?

 

Kindest regards,

 

David_Bn

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Re: Need a technician to fix our Quickstart broadband setup

It works now thanks.

2 hours before the technician was due to arrive it suddenly started working. This was 2 days after we initially tried setting it up. 

A bit strange, but it works now 🙂

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Re: Need a technician to fix our Quickstart broadband setup

Thanks for letting the thread know

 

Apologies for any inconvenience caused and I hope you enjoy our services

 

All the best

 

David_Bn

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