Virgin Media Community

[FreddieH]

Hi I had Virgin install a fiber cable from the street to my house. At the time I informed the engineer that I will be laying a new driveway later and he said it will not be a problem to reroute or go deeper with the cable when we are ready.  We now want to proceed with the driveway, so how do we go about have the cable moved? 

[Tudor · Accepted solution]

There will be a cost of £25.

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[FreddieH]

Hi Tudor,

Thanks a stack

[Travis_M]

Hi @FreddieH

Thanks for posting on our community forum!

Have you managed to speak to our team as of yet or would you like me to look into this? 🙂

Regards

[FreddieH]

---

@Travis_M wrote:

Hi @FreddieH

Thanks for posting on our community forum!

Have you managed to speak to our team as of yet or would you like me to look into this? 🙂

Regards

---

Hi Travis,

Thank so much for you reply.  Yes please can you look into it for me?

Kind regards,

Freddie

[Kath_F]

Hi FreddieH, 

Thanks for coming back to us on this one. 

We certainly can get the appointment booked in for you however we just need to confirm your address to ensure we are booking this on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks, 

[Steven_L]

Thanks for confirming your details @FreddieH.

I have arranged for the appointment and you can track your engineer appointments online. Simply sign in to My Virgin Media and you’ll see your appointments on your account dashboard.

Regards,

Steven_L

[FreddieH]

Hi Stephen,

Thanks so much.  I don't see anything but suppose it will show later.

Kind regards,

Freddie

[Martin_N]

Has that now shown on the app for you FreddieH?

^Martin

[FreddieH]

Hi Martin,

Yes it is now on my app, thanks so much.

Kind regards,

Freddie