on 06-03-2022 10:04
Hi I had Virgin install a fiber cable from the street to my house. At the time I informed the engineer that I will be laying a new driveway later and he said it will not be a problem to reroute or go deeper with the cable when we are ready. We now want to proceed with the driveway, so how do we go about have the cable moved?
Answered! Go to Answer
on 06-03-2022 12:37
There will be a cost of £25.
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.
on 06-03-2022 12:37
There will be a cost of £25.
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.
on 06-03-2022 14:24
Hi Tudor,
Thanks a stack
on 08-03-2022 14:28
Hi @FreddieH
Thanks for posting on our community forum!
Have you managed to speak to our team as of yet or would you like me to look into this? 🙂
Regards
on 08-03-2022 18:00
on 10-03-2022 18:46
Hi FreddieH,
Thanks for coming back to us on this one.
We certainly can get the appointment booked in for you however we just need to confirm your address to ensure we are booking this on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 12-03-2022 11:16
Thanks for confirming your details @FreddieH.
I have arranged for the appointment and you can track your engineer appointments online. Simply sign in to My Virgin Media and you’ll see your appointments on your account dashboard.
Regards,
Steven_L
on 12-03-2022 16:52
Hi Stephen,
Thanks so much. I don't see anything but suppose it will show later.
Kind regards,
Freddie
on 14-03-2022 17:04
Has that now shown on the app for you FreddieH?
^Martin
on 14-03-2022 17:08
Hi Martin,
Yes it is now on my app, thanks so much.
Kind regards,
Freddie