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Naked 250 new VM user

Hi lads, so I purchased the 250mbps naked plan today. Setting up the hub was very easy, unfortunately my internet connection is the problem. I hooked up the coax cable to the right side of my UPC wall socket as per instruction but i still get "connected without internet" i live in the city centre in a major city here in rep. Of Ireland. The bottom LED keeps.flashing green while the wifi is steady green. (Sorry for my english). If this will not be fixed/connected tom. Il return this hub.

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Re: Naked 250 new VM user

Sorry mate, this is the UK Virgin Media forum, and whilst we'd like to help and despite many similarities we've no idea how things work in Eire. 

As a suggestion, do you need to phone VM and get your hub activated?

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Re: Naked 250 new VM user

I think so. I jusy dont know who to ring specifally

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Re: Naked 250 new VM user

Hello

https://www.virginmedia.ie/contact/

Regards Mike

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