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sib797
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NO virgin media wall socket

I bought Fiber100 and choose the quick start up, but i just realised that i dont have VM socket at the new house, But when i spoke at VM to arrange the engineer to install new socket, they are not helping me and its only been 4 days and i am getting this kind of service, well i need to know what is the best way to cancel it as if they are not putting new Socket so stick with my old sky services. 

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japitts
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Re: NO virgin media wall socket

You'll need to arrange a manned install, to put the necessary cabling in.

Who have you been contacting thus far? The normal C/S line or (presumably) the direct line for installation issues?

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sib797
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Re: NO virgin media wall socket

I have contacted the VM and asked to cancelled now then they are ready to send engineer.. Well why not you did in the first place 

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japitts
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Re: NO virgin media wall socket

I'm not familiar with the website process for whether a manned install is necessary or not, but you mentioned in your first post that you'd chosen a QuickStart before realising it was unsuitable.

Are you saying that an engineer-based installation has now been booked?

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Akua_A
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Re: NO virgin media wall socket

Hi @sib797,

 

Welcome to our community forums and thank you for your first posts.

 

Sorry to hear you experienced this with yourself installation. We can understand the frustration this may have caused. I have been able to access your account using your forum details  and I can see you recently spoke to our team regarding this. I can also see you have an appointment booked to resolve this.

 

Please let us know how the appointment goes and if you need any further help regarding this.

 

Thanks,

Akua_A
Forum Team



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