on 06-04-2022 11:23
Good morning,
I hope you all are ok.
On 30/03 I placed the broadband order whose delivery was supposed to happen yesterday (05/04).
After the first "Your order summary" email, I have never receveided any further email confirming that the "self-install pack" shipment was on its way and as, a matter of course, on 05/04 I received nothing.
Being a new customer, I do not have any account number and password set up to pass the security check witht the customer service team. I can provide just the order reference number. As I am stuck in this kind of loop, does anyone know how to sort this out please?
Many thanks and thank you in advance for your help.
on 06-04-2022 11:30
Good morning and thanks for reaching out to us.
Sorry to heard you've had difficulties in receiving your equipment.
I will pop over a private message and explain in details what we can do to assist with this.
Thanks,
Christy
on 06-04-2022 17:19
Hi KETTO,
Welcome to the Community Forums and to Virgin Media! Thanks so much for your first post.
I'm sorry to hear you never received a confirmation of the order you placed with us online. I'll do what I can to help.
I've popped you over a private message so I can take some details and look into this for you. You'll be able to find it over at the purple envelope.