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KETTO
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NO DELIVERY DATE CONFIRMATION AFTER ORDERING BROADBAND PACKAGE

Good morning,

I hope you all are ok.

On 30/03 I placed the broadband order whose delivery was supposed to happen yesterday (05/04).

After the first "Your order summary" email, I have never receveided any further email confirming that the "self-install pack" shipment was on its way and as, a matter of course, on 05/04 I received nothing.

Being a new customer, I do not have any account number and password set up to pass the security check witht the customer service team. I can provide just the order reference number. As I am stuck in this kind of loop, does anyone know how to sort this out please?

Many thanks and thank you in advance for your help.

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Christy_D
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Re: NO DELIVERY DATE CONFIRMATION AFTER ORDERING BROADBAND PACKAGE

Good morning and thanks for reaching out to us. 

Sorry to heard you've had difficulties in receiving your equipment. 

I will pop over a private message and explain in details what we can do to assist with this. 

Thanks,

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Beth_G
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Re: NO DELIVERY DATE CONFIRMATION AFTER ORDERING BROADBAND PACKAGE

Hi KETTO,

Welcome to the Community Forums and to Virgin Media! Thanks so much for your first post.

I'm sorry to hear you never received a confirmation of the order you placed with us online. I'll do what I can to help.

I've popped you over a private message so I can take some details and look into this for you. You'll be able to find it over at the purple envelope.

Beth
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