Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
156 Views
Message 1 of 2
Flag for a moderator

NHS Staff member waiting 3 Weeks for install.

Hello,

I work for the NHS and I have been trying to set up my new account for the past 3 weeks to no avail.

The previous tenant of the apartment has had virgin & TV & broadband as the kit is still here. The 3 times I have placed an order I have received an email that the previous tenant still has an account with virgin.

I have called 3 times each have said that my booking will cancel out the previous tenants contract & that the previous tenants contract was due to be closed anyway. The online chat has been less than helpful.

I would be grateful if someone could appreciate that I need WiFi for my patients & that this is a serious issue.

 

Tags (4)
0 Kudos
Reply
Highlighted
  • 581
  • 111
  • 120
Forum Team (Retired)
Forum Team (Retired)
154 Views
Message 2 of 2
Flag for a moderator

Re: NHS Staff member waiting 3 Weeks for install.

Happy to help

I will send you a PM for some details


Here to help! I'm a manager helping out whilst working from home. Find out more


0 Kudos
Reply