My wonderful experience with VM

[happyclover]

Hi,

Want to share my experience so far getting connected to VM.

Moved to a new flat on 01/12/22. Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. But, there was no wall socket, so after a week they sent an engineer. The engineer looked around, there's no cable as well undeground. No worries, booked me for 22/12/22 to pull the cable and for 23/12/22 to get the wall socket done. But, the 22/12 appointment for the cable was cancelled and rebooked for 18/01/2023 (not bad ha).  The 23/12 appointment wasn't cancelled, so a technician came and installed a wall socket behind the house.

Now, the 18/01 appointment apparently was cancelled again and rescheduled for 23/01 (for some reason. I specifically called VM to confirm). On 18/01 I wasn't home, came late and voila, there's a cable in the front of the house (but the wall socket is behind the house). So now I got two pieces of completely disconnected coax cables 10m apart. No worries, called VM again, a technician came today (20/01) to connect the cables. But he couldn't do it, apparently the cable that was pulled was not properly undeground, and since I share the garden with a neighbour, that's a trip hazard (he couldn't even get the cable around the wall or anything). So now they need to book me again for the cabling work so they can dig it undeground and connect me. 

Sorry for the rant, it's been almost 2 months and I still don't have a connection...

[carl_pearce]

Might be worth reviewing this:

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

[goslow]

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@happyclover wrote:

Hi,

Want to share my experience so far getting connected to VM.

<snip>

Sorry for the rant, it's been almost 2 months and I still don't have a connection...

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As per info on your earlier topic, you will be due quite a chunk of compensation now. Make sure all your records of events are up to date and accurate on VM's failed installation activities.

[jpeg1]

Only two months? You've got a lot longer to wait before you can really complain. 🙂

Read some of the other posts on here...

[happyclover]

Updates: just called, they said they booked me for 11 of February. Although the technician yesterday said he'll book me for Monday 23 of January. wth is this service and miscommunication.

Anyway, I'm cancelling. What is the best way to ask for compensation?

[-tony-]

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@happyclover wrote:

Updates: just called, they said they booked me for 11 of February. Although the technician yesterday said he'll book me for Monday 23 of January. wth is this service and miscommunication.

Anyway, I'm cancelling. What is the best way to ask for compensation?

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dont cancel let it run and when its installed cancel under the 14 day rule - think of all the £5 notes you will be entitled to - once you get to that pont come back here for help if VM try to scam you on the compensation you are owed

[happyclover]

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@-tony- wrote:

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@happyclover wrote:

Updates: just called, they said they booked me for 11 of February. Although the technician yesterday said he'll book me for Monday 23 of January. wth is this service and miscommunication.

Anyway, I'm cancelling. What is the best way to ask for compensation?

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dont cancel let it run and when its installed cancel under the 14 day rule - think of all the £5 notes you will be entitled to - once you get to that pont come back here for help if VM try to scam you on the compensation you are owed

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I can't live on crappy indoor 4g anymore ;(. WFH makes this even worse. 

A few options I asked for:

1. Just temporarily conenct me, that's not rocket science, attach two pieces of coax together and that's it. We can run the cable along the wall so that's not a trip hazard => Nope, they "are not allowed" to do it.

2. I'll buy a coax cable and connect it myself. => Apparently they need to switch the signal on from some outside box or whatever and I don't have a key.

3. Give me the contact details of the third party who did that amazing job in the first place so I can rant to them. => They wrote an email to the "Field Team" who don't have a phone and are extremily busy with post-covid levels of complains and they'll get to me with the contact details (big IF ofc).

The closest date to connect me to any openreach provider is 6 of Feb because of the stupid 14 days rule or whatever (altohugh I do have an openreach socket....). So I won't cancel, but I'm thinking to still book for an openreach connection just in case as a backup plan. I don't trust VM anymore to connect me on 11/02.

[horseman]

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@happyclover wrote:

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@-tony- wrote:

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@happyclover wrote:

Updates: just called, they said they booked me for 11 of February. Although the technician yesterday said he'll book me for Monday 23 of January. wth is this service and miscommunication.

Anyway, I'm cancelling. What is the best way to ask for compensation?

---

dont cancel let it run and when its installed cancel under the 14 day rule - think of all the £5 notes you will be entitled to - once you get to that pont come back here for help if VM try to scam you on the compensation you are owed

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I can't live on crappy indoor 4g anymore ;(. WFH makes this even worse. 

A few options I asked for:

1. Just temporarily conenct me, that's not rocket science, attach two pieces of coax together and that's it. 

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 1. Absolutely hilarious idiousey from a “happy” user who doesn’t have a technical clue but if was treated withany degree of technical credibility by any §community “muppets” would potentially cause a significant network impediment!

[happyclover]

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@horseman wrote:

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@happyclover wrote:

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@-tony- wrote:

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@happyclover wrote:

Updates: just called, they said they booked me for 11 of February. Although the technician yesterday said he'll book me for Monday 23 of January. wth is this service and miscommunication.

Anyway, I'm cancelling. What is the best way to ask for compensation?

---

dont cancel let it run and when its installed cancel under the 14 day rule - think of all the £5 notes you will be entitled to - once you get to that pont come back here for help if VM try to scam you on the compensation you are owed

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I can't live on crappy indoor 4g anymore ;(. WFH makes this even worse. 

A few options I asked for:

1. Just temporarily conenct me, that's not rocket science, attach two pieces of coax together and that's it. 

---

 1. Absolutely hilarious idiousey from a “happy” user who doesn’t have a technical clue but if was treated withany degree of technical credibility by any §community “muppets” would potentially cause a significant network impediment!

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Joining coax cables is not a big deal and doesn't require a PHD. It's not fiber optics. Enlighten me

[happyclover]

Hi,

You can read my earlier post here.

TLDR: there's a RG6 cable outside my front garden lying around. There's another short  RG59 cable coming from the back of my house that connects to the wall socket. And apparently it'll take ages for VM to sort that out.

Question: I'm planning to go and buy 10m of  RG6 and a few connectors + adapters and join them together. Will that be enough to get a connection or VM still need to do something on their side?

Thanks