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My virginmedia account - unable to signup or signin

Good Afternoon,

I am a new VM customer who has had virginmedia services before under the username which i signed up for. It has been almost 4 or so days after installation and I am unable to signup or login to my virginmedia account for billing and websafe settings.

I have tried to reset the username/password but all to no avail. It keeps going in loops.

I was wondering if someone could assist me in getting my account set up.

 

I look forward for your reply.

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Re: My virginmedia account - unable to signup or signin

Hi sorry to say this I think from the start you should have used a different password at least, hopefully a virgin person will respond on here.Regards Micky
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Re: My virginmedia account - unable to signup or signin

Hi newcustomer3, thanks for getting in touch.

 

Sorry to hear you've had some issues signing in to your online account.

 

Let us take a look at this for you, I'll send a PM shortly to confirm some details & hope to hear back from you soon.

 

Tom

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