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MattS83
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My next door neighbours are virgin customers but I can't get it.

on ‎25-04-2022 18:46

Hello, so my problem is as described. My new next door neighbour (semi detached in a cul De sac) is a virgin customer. On the virgin website it says service isn't available at my address.

How can this be?

 

 

 

 

 

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VM-Jon
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Re: My next door neighbours are virgin customers but I can't get it.

on ‎25-04-2022 18:55

Hi there,

thank you for reaching out to us here, that does sound strange. I have escalated this and somebody should be in touch by private message soon and we can take a look at this for you.

thank you

Jon


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MattS83
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Re: My next door neighbours are virgin customers but I can't get it.

on ‎25-04-2022 18:57

Thanks Jon! Appreciate you taking the trouble to do that.

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Ashleigh_C
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Re: My next door neighbours are virgin customers but I can't get it.

on ‎25-04-2022 20:19

Hi there @MattS83

 

Thank you so much for your post and welcome to the community forums! 

 

I'm so sorry to hear that you have been unable to be cabled with us! 

 

I'd be happy to look into this for you and check your address, I'll send you a PM now so we can do so. 

 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

 

Thank you. 

Ash_C
Forum Team



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