Virgin Media Community

[jamiegrice]

Hi,

I recently had a new Hub 5 delivered and installed no problem. For some reason I was sent 2 new hubs, I returned the unnecessary extra hub using the same returns process as I used to return my Hub 3.

I can only assume Virgin have activated the new Hub (which is on its way to Virgin) and mine no longer works. My wife will need to be working from home tomorrow so I need it reverting back, surely this is a fairly simple fix?

Jamie

[jb66]

yes, you should take note of the mac address of the hub and call VM to inform them of that hub so they can reactivate it

[Alex_RM]

Hi jamiegrice,

Thanks for posting and sorry to hear there's an issue with the new hub.

I've not been able to locate any details for you, have you been able to contact us regarding this since you posted?

Let me know if you still need help and I can pop you over a private message.

Alex_Rm