3 weeks ago
I have installation scheduled for 13/11/2020.
I received an automatic text to ask whether I'm still available for that date. I respond with "YES".
The follow up questions were about a) if a member of my household is shielding (due to COVID-19) and b) if any of the members of my houshold are experiencing COVID-19 symptoms.
I responded with "NO" to these questions and then received an automated response saying that due to the fact that someone in my household is shielding, the installation will need to be rescheduled!
I contacted support and was told I would receive a text message about it instead of waiting for a support technician.
Is there any way this can be rectified quickly?
Also, is there a way I can file a bug report for this with repro steps
Go to Answer
a week ago
Thanks for your post and welcome 🙂
I'm really sorry that the text service has mis-understood your reply, it's something I will feed back for you.
It looks like you've been taken care of since posting so I hope you are enjoying your new services. If you do need anything from us then let us know and we'll be happy to help.
Found this answer helpful? Share it!