My installation appointment schedule was changed and I need to change it

[RPMcbryde]

Help!

My installation appointment schedule is changed for tomorrow quite abruptly and I can't change the date as was never provided an account number which means I can't register for an account with virgin media.

I can't find any other way to access my account and no one is going to be at the new house tomorrow.

Thanks,

RMcB

[Arissa_H]

Hi RPMcbryde.

Thank you for posting, welcoming you with big virtual arms 😊.

We can't do this for you from here, I'm afraid, as we don't deal with pre installation requests from here.

 I am really sorry that your  appointment was changed without your knowledge

Please can you give us a call on 👉 0345 454 1111, as our team can look at changing the dates for you.

Let us know how you get on.

Thank you.